Webhosting problems
As some people already noticed our nuonsoft.net domain is down for around 2 weeks now. This .net domain is hosted by www.M6.net. 2 weeks ago, the harddisk in that server died and it is taking the webhosting company ages to replace a harddrive! I’ve send numerous emails and high-priority tickets without success. The latest reply I got was 4 days ago where they said they would contact one of the admins to be able to tell me a timeframe for the replacement. A timeframe for a harddrive replacement?? Why does it take more than 2 weeks to change a harddrive and why does it take more than 4 days just to give me a timeframe?!? After 4 days, I haven’t received any further replies, no timeframe, nothing… Also, this harddrive issue is not the first problem we had with the hosting. A while ago, they suddenly decided to change the drive letter (it’s Windows hosting) for the data drive meaning some of our scripts got broken. Of course, they didn’t bothered to tell customers that the drive letters would be changed or didn’t even send an email after they changed it. We just had to find out the hard way, by noticing that our scripts where failing…
This is simply unacceptable! Of course it’s pretty redundant to say that we will be moving our nuonsoft.net domain to another webhosting company.
On a side note, our nuonsoft.com domain is hosted by www.unitedhosting.co.uk and I’m very pleased with the level of support they provide. All tickets are handled promptly, often within minutes. That is what a webhosting company should be like.
